Reference

Terms That Govern Your 1111x Account

These terms set out what you agree to when you open and use a 1111x account — from how deposits via JazzCash, Easypaisa, and Raast are handled to how disputes are raised.

Account EligibilityWallet & Payment RulesDispute ProcessAccount SuspensionGoverning Terms
1111x Terms That Govern Your 1111x Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our support team can clarify specific clauses, walk you through account restrictions, or escalate a formal dispute on your behalf.
Email Support Send a written query to our support address for anything that needs a documented response — account suspensions, wallet disputes, or requests to review a terms decision.
Account Help Centre The Help Centre in your account dashboard covers common terms questions: what triggers a review, how wallet verification works, and what happens when a transaction is flagged.
HOW WE OPERATE

How 1111x Handles Your Account Data

Your account data — wallet details, transaction history, device sessions — is held securely and used only to operate your account and meet any obligations under applicable local law. We do not sell your data to third parties.

Data Retention

We keep transaction records and account activity logs for as long as required by applicable rules in your region. You can request a summary of your stored data by contacting support through live chat or email.

Account Security

Each login is verified via OTP sent to your registered mobile number. If you notice activity you did not authorise, lock your account immediately from the security settings tab and contact support.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference — JazzCash, Easypaisa, or Raast — so you do not re-enter it each visit.

Requesting Changes

To update your registered mobile number, linked wallet, or personal details, go to Account Settings or contact support. Identity verification is required before any sensitive detail is changed.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from Pakistan users.

Account eligibility depends on your age and location. Access is available only where local law in your region permits it. We verify eligibility during the account registration process before your wallet is activated.

Yes. We update terms when our services or applicable regional rules change. You will receive notice via your registered contact before changes take effect. Continued account use after that date means you accept the update.

Flagged transactions are held pending a short verification check. Support will contact you through live chat or your registered number. Most reviews are resolved once the payment reference is confirmed from your wallet history.

Contact support via live chat or email with your account ID and a description of the issue. Disputes are logged and reviewed in the order received. You will get a written response to your registered contact.

Yes. Send a data request through email support or live chat. We will provide a summary of the personal data and transaction records held against your account, in line with applicable local rules.

Accounts may be suspended for suspected fraud, unverified identity, or activity that conflicts with these terms or local law. You will be notified and given a path to appeal through our support team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.