Reference

How 1111x Handles Your Personal Information

Your account data stays with us for one purpose: running your 1111x account securely. This page sets out exactly what we collect, why we collect it, and what you can ask us to do with it — no vague language, no surprises.

Account data kept secureJazzCash, Easypaisa, Raast transaction recordsYour right to access or delete dataNo data sold to third partiesContact us to raise any concern
1111x How 1111x Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We keep your data inside encrypted storage and restrict access to the team members who need it to operate your account. Payment data linked to JazzCash, Easypaisa and Raast transactions is handled under the same encryption layer as your login credentials. Here is how each area works in practice.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any new device accessing your account triggers an additional confirmation step before the session opens.

Cookie Controls

We use session cookies to keep your lobby state between pages and analytics cookies to improve load performance. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Your account data is kept while your account remains active. If you close your account, we retain only what applicable regional rules require us to hold, then delete the rest on schedule.

Third-Party Sharing

We do not sell your data. We share only the minimum needed with payment processors like JazzCash, Easypaisa and Raast to complete your transactions and with fraud-prevention tools to protect your account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to know what data we hold on your account, ask us to correct something, or request deletion, our support team handles those requests directly. Reach us through any of the channels below and include your registered contact number so we can verify the account before making any changes.

Live Chat Open the chat widget from any page while logged in. Quote your registered mobile number so we can pull up your account and act on your request promptly.
Email Support Write to our support address with your account details and the specific data request. We aim to respond within the timeframe required under applicable rules in your region.
Account Help Section Log in, go to Account Settings and select Privacy Request. Fill in the short form and submit — our team reviews these and follows up on the same registered number.

Questions About Your Data and Rights

Below are the questions we hear most often from Pakistan accounts about how their data is used, what access they have, and how to get changes made quickly.

We hold your registration details, contact number, email, session history and transaction references for payments made through JazzCash, Easypaisa or Raast. No payment PINs or wallet passwords are stored on our side.

Yes. Submit a data access request through Account Settings or contact support via live chat. Verify your identity with your registered mobile number and we will provide a summary of what we hold.

Raise a deletion request through the Privacy Request form in Account Settings or email our support team. We process deletions in line with applicable regional rules — some records may be kept where the law requires it.

Only with the payment processor needed to complete your transaction — JazzCash, Easypaisa or Raast as applicable. We share the transaction reference and amount, nothing beyond what the processor needs to clear your payment.

Log in, go to Account Settings, and select Edit Contact Details. A verification code is sent to your current registered number before any change is confirmed, keeping your account secure through the update process.

Our policy applies to all accounts where the service is available. Access and data handling depend on local law and eligible regions — if you are unsure whether the service is available to you, check before registering.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.